Personal Data Protection Policy

Dear Valued Guests,

Our hotel is committed to respecting and protecting your personal information. This Personal Data Protection Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a reservation, or use our services.

This policy is prepared in accordance with the Personal Data Protection Act 2010 of Malaysia and applies to all personal data processed by us in connection with our hospitality services and commercial transactions.

Collection of Personal Information

Personal data refers to any information that identifies or can reasonably identify an individual. You may visit our website without providing personal data; however, certain information may be required to enable us to provide our services, process reservations, fulfil contractual obligations, and comply with applicable laws and regulations.

Where applicable, we will indicate whether the provision of personal data is mandatory or voluntary.

Personal data may be collected for purposes including:

• Processing reservations and responding to enquiries
• Providing and personalising hotel services
• Processing payments and purchases
• Managing guest communications and service requests
• Administering memberships or promotional programmes
• Complying with legal and regulatory requirements

Types of Personal Data We May Collect

The personal data we may collect includes:

• Personal particulars such as name, identification or passport details, nationality, occupation, and contact information
• Stay-related information such as arrival and departure dates, services used, and special requests
• Information relating to health or religious requirements where necessary and permitted by law
• Payment, billing, and account information required to process transactions
• Correspondence, feedback, and guest preferences
• Credit-related information where applicable

With your consent, we may use your contact details to send updates, promotional offers, and information relating to our hotels, services, and events through electronic mail, telephone calls, postal mail, mobile notifications, or social media platforms.

Website and Cookies

Our website may collect technical information for site performance and analytics. Cookies may be used to enhance navigation and functionality. You can disable cookies in your browser, but some features may be affected.

External links are provided for convenience; we are not responsible for the privacy practices of other websites.

Your Rights

You can request access to, correction of, or limitation on the processing of your personal data. For any enquiries or concerns, please contact:

Director of Marketing & Communication
Phone: +603 4042 5555
Email: marcom@seripacific.com

Updates to This Policy

We may update this policy from time to time. The latest version is always available on our website. Your continued use of our services indicates acceptance of any updates.

This policy is governed by the laws of Malaysia. If there is any conflict between language versions, the English version prevails.